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BUSINESS TERMS AND CONDITIONS

Last Updated: 02 January 2023

  1. “GWM” refers to Great Wall Media (registered address Fulgebækvej 1D1, DK2770 Kastrup, Copenhagen, Denmark. Company Reg. No. / Tax ID / VAT No.: DK18664801).
  2. “Services” are Translation, Editing, Proofreading, Copywriting, Search Engine Optimization SEO, Facebook Advertising, Google Ads, Pay-Per-Click Campaigns, PPC Ads, Ad Management, Analytics Reports, Monthly Maintenance, Domain and Hosting, Web Design, WordPress, WooCommerce, E-commerce, Landing Page, Graphic Services including Logo, Brochures, Business Cards, Banners, Posters, Digital Presentation, ebooks, eBrochures, Booklet, Folder, QR Code, Audio, Print, Delivery, Video Production & Shooting, Photography, Social Media, Social Media Icons, Content Marketing, Target Marketing and any other Strategy Formulation, Graphics and any Marketing and Sales Services or any other services that are provided by GWM.
  3. “Client” is the “person”/”organization”/”Company”/”agency” buying any packages, plans referred in this document as “Services” from Great Wall Media, or any of the direct / redirect / indirect links to this page, URL’s, or Domains will be referred in this document as “Client”, “you”, “your” and Great Wall Media as the “GWM”, “we”, “us” “our”.
  1. Quotations and Offers: GWM provides quotations as estimates and are not considered legally binding offers. Only formal offers made by GWM are legally binding.
  2. Pricing and Payment Terms: The price of Services provided by GWM will be determined as follows:
    (a) The amount indicated on the invoices provided by GWM to the Client for the Services rendered; or
    (b) The quoted price from GWM, which becomes binding when the Client accepts the written quotation within 30 days of its issuance, clearly identifying the Client and the specific quotation.
  3. Revision and Proofreading: Each quote or Order will generally include two rounds of revision and one round of proofreading. Any additional rounds of revision or proofreading will be considered variations and will incur additional fees.
  4. Pricing Details: Unless stated otherwise, all quoted prices are in EUR and do not include Value Added Tax (VAT) in the European Union. Additional costs, such as liaison with the Client’s representatives, third-party agents, travel expenses, courier costs, sample charges, redrafting, redrawing fees, or storage fees, where applicable, will be added to the price of the Services.
  5. Changes to Scope and Variation: The Client acknowledges that any changes or alterations to the original brief or scope of work requested by the Client will be treated as variations and will incur additional fees. GWM reserves the right to adjust the price of any Order or quote due to such variations or any other relevant factors, including changes in duties, taxes, exchange rates, or compliance costs.
  6. Additional Work Instruction: GWM will only undertake additional work beyond the accepted quote or Order upon receiving prior written instructions from the Client. Such instructions will be considered variations and may affect the price of the Services.
  7. Cost Recovery: GWM is entitled to recover from the Client, as a liquidated debt, all costs, losses, and expenses incurred as a result of any act, default, or omission of the Client, its agents, or other parties for whom the Client is responsible.
  8. Order Cancellation: A Client may cancel an Order by providing written notice to GWM, and the cancellation will be effective upon GWM’s written confirmation of receipt of the notice. If an Order is canceled after GWM has received it, GWM reserves the right to charge the Client for costs incurred up to the date of cancellation, including loss of profit and any applicable hourly rates.
  9. Subcontracting: GWM may subcontract the performance of a Contract either in whole or in part.
  10. Urgent Orders: If, in GWM’s sole discretion, an Order is considered urgent based on its scope, a rush loading fee of 25% of the Order’s price may be charged to the Client. Any applicable bonus will be calculated based on the Order price inclusive of the rush loading fee.
  11. Samples and Guarantees: Samples provided by GWM are indicative of the general nature of the Services but do not guarantee that the final Services will correspond exactly to the samples provided.
  12. Client Information: The Client must provide all necessary particulars to GWM upon placing an Order, accepting a quote, or as otherwise agreed in writing. These particulars include delivery medium, target audience, project objectives, scope, deadlines, company-specific information, style or branding requirements, and any relevant third-party intellectual property rights.
  13. Redrafting and Redrawing: If the Client’s supplied text or print artwork is not suitable for use in the Services, GWM may need to redraft or redraw them, and such additional work will be charged separately, unless previously accounted for in an accepted quote.
  14. Alterations and Formatting: GWM reserves the right to make alterations to Client-provided requests, details, and specifications if necessary to achieve the desired results. Any additional costs resulting from these alterations may be added to the price of the Services.
  15. Turnaround Time and Defect Rate: Unless otherwise agreed in writing, GWM is committed to completing the Services within reasonable industry turnaround times. The Client accepts a typographical defect rate of up to 2% as standard.
  16. Client Review and Approval: Upon receiving Works for review, the Client must provide any required changes within 10 business days. If no changes are requested within this timeframe, the Works will be considered completed, approved, and accepted, and the Client will be invoiced accordingly. Any additional work requested after this point will be charged at an hourly rate.
  17. Electronic File Responsibility: The Client warrants that any electronic files, data devices, or electronic devices provided to GWM are free from viruses or defects that may cause damage or loss to GWM. The Client accepts liability for any loss or damage caused by such electronic files or devices.
  1. All prices quoted in € EUR are inclusive of VAT unless specified.
  2. Unless stated in our quotation or invoice, the Client agrees to pay GWM  full cost upfront for all / any Services.
  3. When buying our Services online, the Client is required to pay the full amount upfront through our secure PayPal or Stripe gateway. We accept email transfers in the case where the Client is not comfortable buying through Paypal or Stripe. Payment can be made in the form of an online Credit Card Payments, Bank Draft, Money order, Cheques, Bank transfers, email transfers.
  4. Unless otherwise specified, payments shall be made by the Client within the agreed payment terms following on from the date of invoice. One-off requests, first-time clients and private individuals requiring Services will normally be asked to make payment before services are rendered.
  5. All invoices are to be processed as per the schedule via your preferred method of payment.
  6. Milestone payments must be made within 5 working days of each milestone/schedule unless mutually agreed otherwise. GWM reserves the right to hold the services if payment is not made within five (5) days after the due date. If a payment delay is anticipated, please contact GWM to discuss potential problems in advance.
  7. Receipt of payment is deemed as acceptance of the quote, milestone, delivery, project, and terms & conditions.
  8. GWM reserves the right to negotiate and refund an appropriate portion of the amount paid by the customer towards the requested service. If you cancel your order after making the payment, but the work has not commenced, we will refund 75% of the payment that you have already made. If the order is cancelled after the commencement of work, the maximum refund or charge will be 50% of the invoice. There will be no refund or adjustments if cancellation is called when more than 50% of the work has been completed. All cancellations must be received in writing and can be sent via regular mail, email or fax. Telephone requests on cancellations will not be accepted.
  9. For minor or once-off works, payments need to be made either in advance or as per the terms mentioned in the invoice/proposal. If you require any changes to the terms, you must inform us in writing (emails accepted) within two working days of the receipt of the same.
  10. Late fees and charges: All outstanding invoices will incur a late payment fee of 10% of the pending amount and an administration fee of €5.50 per month, from the due date.
  11. Due date: Is the date on which the payment is due as per the terms on the invoice/proposal
  12. Outstanding Invoice: An invoice is deemed to be outstanding if the payment is still due after 14 days of the expiry of the due date.
  13. Debt Collection: The Client is provided a further 7 days after the late payment fee is applied to pay the invoice. Failure to pay will result in the outstanding amount being referred to a debt collector. GWM will not be liable for any costs or charges associated with the recovery of the outstanding amount. Any charges associated with the recovery of the outstanding amount (debt collectors, administration charges, legal fees) will be referred to the client for processing. 
    GWM reserves the right to charge a fixed late payment fee calculated at 10% of the value of the invoice(s), after the due date of the invoice(s) has been reached. The revised invoice total will be subject to a further interest charge of 1% above the Nordea AB Bank base rate. If the full amount of the invoice, including the late payment fee and interest, has not reached our account thirty (30) calendar days after the invoice due date the debt will be passed to Dansk Inkasso (www.inkasso.com) to recover the full amount due on its behalf. Please note that Dansk Inkasso (www.inkasso.com) will issue their own charge to the Client for this service.
  14. If you are late with a payment or have any queries regarding the Invoice, please contact the Account Manager immediately on receiving the invoice or reminder emails.
  15. All communications / correspondences are generally done via emails. It is the client’s responsibility to keep us updated with their relevant email addresses.
  16. Any payment relating to the domain name registration renewal or hosting or any 3rd party products or services purchased on behalf of the client will have to be paid in full and is non-refundable. In case of all renewal cancellations, we must be notified at least 30 days before the renewal date.
  17. GWM generally builds and tests the websites/applications on our own servers or hosted domains. The website/application will be transferred-off to the nominated 3rd party server upon full payment of all invoices and dues.
  1. Text & Files: Text and any other file supplied by the Client shall be provided in popular readable electronic format (i.e. Microsoft Word / .jpg / .gif / .png / .pdf). Submission can be made as: an email attachment; or an external USB drive.
  2. Translation
    1.1. GWM normally quotes translation fees per one word / character of source text. If the calculation of the source word count is not possible, GWM will quote fees per one word of the target text or a rate per unit/page.
    1.2. Translations provided by GWM are subject to a minimum charge if the source text contains 250 words or less.
    1.3. If the Client requires a document to be sworn before a Solicitor or a Notary, GWM will provide a quotation for the fees for such services upon request.
  3. Editing and Proofreading
    2.1. GWM normally quotes Editing or Proofreading fees per one word / character of source text. If the calculation of the source word count is not possible, GWM will quote fees per one word of the target text or a rate per unit/page.
    2.2. Editing text provided by GWM are subject to a minimum charge if the text contains 250 words or less.
  4. Copywriting
    3.1. GWM normally quotes copywriting a rate per unit or page.
    3.2. Copywriting provided by GWM are subject to a minimum charge if the text contains 10 words or less.
  5. Cancellation
    4.1. The Client may cancel a translation, editing or copywriting assignment in writing before the translator starts the job at no charge. If translation or related work such as file engineering has been initiated by GWM , fees will be paid in full unless prior agreement between GWM and the Client states otherwise. Where payments for Certified Translations have been made in advance, an admin fee of €50.00 + VAT will be applied upon refund even where the translation has not been initiated. This is to cover administrative costs and project management.
    4.2. If the Client cancels a translation assignment after the translator, editor or copywriter begins the job, GWM will charge the Client for the number of words translated up to that time (at the agreed rate) plus any file engineering, administrative and/or project management costs at a rate of €75.00 + VAT per hour. If more than 50% of the assignment as been completed, GWM reserves the right to charge the service quotation value in full.
  6. Regardless of any other provision in the agreement, in consideration of the Client entering into this agreement with GWM, and upon full payment of any outstanding invoices, GWM will grant the Client an unconditional license to reproduce, publish, communicate, use, exploit, vary, or otherwise deal with 1) the texts, 2) graphics and 3) images used in the published website and associated of form and functionality. This will not include any intellectual property related to the website’s creation, such as digital strategies, programming codes, database structures, scripts, forms, or functionalities.
  7. Email is generally used for all communications/correspondence. It is the Client’s responsibility to keep us up to date on any changes to their email addresses. GWM’s official email: sales@gwmedia.dk
  1. Workflow: Unless stated in our quotation or invoice, the Client agrees to pay GWM full cost upfront for all / any Services. Upon receiving the full payment, and making sure that GWM has complete access and content from the Client, our designing and development process will commence.
  2. Text & Files: Text and any other file supplied by the Client shall be provided in popular readable electronic format (i.e. Microsoft Word / .jpg / .gif / .png / .pdf). Submission can be made as: an email attachment or an external USB drive.
  3. Graphics & Audio, Video Media: It is anticipated that GWM will create, capture or receive from the Client all graphics, audio, video media elements necessary to complete the Client’s Services. This includes audio, video, images, photography, scanning services, video, and photo shooting, editing, animation, and 3rd party stock photography, audio, and video.
  4. All digital marketing/strategy packages are designed and planned for our Clients’ flexible planning valid for 6 – 12 – 24 months. GWM employs a fair use policy, which means GWM caters to the diverse needs of clients from time to time, and GWM allows flexibility in good faith.
  5. Client Amends for Services: GWM prides itself on providing excellent customer service and encourages input from the Client during the working process. GWM understands, however, that the Client may request significant changes to Services that have already been rendered to the Client’s specification. To that end, please note that our agreement does not include a provision for significant design, development or production in excess of our agreement. Some examples of significant Service modification at the request of the Client include:
    5a. Replacing more than 50% of the text, image content to any given page, graphics at the Client’s request.
    5b. Recreating or significantly modifying the company logo, graphics, resetting new accounts for Google tools such as Google Analytics, Google Ads, Google Console, Google Maps and Google Places at the Client’s request.
    5c. Designing, producing and shooting a completely new video, audio, photography, graphic design, ad, website layout or strategy, vision change to accommodate a substantial change at the Client’s request.
    5d. Creating a new navigational structure or changing the design or links in graphics at the Client’s request.
    5e. Significantly reconfiguring the Client’s PPC AD account, Campaigns, Advertisement, Graphic Designs or Web Links.
    5f. For Monthly Technical Maintenance: Any content upload, update such as uploading and replacing text, images to any given page at the Client’s request or significantly reconfiguring the Client’s shopping cart with new product upload, shipping or discount calculations if an e-commerce enabled site has been selected by the Client.
    5g. Any additional content update on the website other than the one already included in our Virtual Assistance Plan.
  6. If significant development is requested by the Client in excess of our agreement, charge(s) will be invoiced accordingly.
  7. Any extra Services used may be billed separately. Any urgent tasks will be charged separately.
  8. GWM makes no guarantee that GWM SEO services will result in the client’s website ranking in the top ten search results. GWM works in the best interests of its clients and makes every effort to provide genuinely profitable results. GWM’s goal is to increase the profitability of the Client’s business. Under the following conditions, GWM will not be liable for refunds or guarantees of top search ranking:
    8a. In the event that a change in a search engine’s ranking algorithm, policies, or functionality has an impact on SEO ranking.
    8b. Link building, which is part of SEO, is done based on the information you provide. If you provide incorrect URLs, we will not be responsible for any subsequent errors, and there will be no refunds or money back guarantees.
    8c. If the client uses any other third-party SEO services, GWM will not be held liable for the SEO results.
    8d. Because the number of times and rank of a website appearing on the search list vary, an immediate change in search ranking cannot be guaranteed.
    8f. Any negative impact on ranking as a result of changes in website content made by the client or a third-party service provider hired by them.
  9. Regardless of any other provision in the agreement, in consideration of the Client entering into this agreement with GWM, and upon full payment of any outstanding invoices, GWM will grant the Client an unconditional license to reproduce, publish, communicate, use, exploit, vary, or otherwise deal with 1) the texts, 2) graphics and 3) images used in the published website and associated of form and functionality. This will not include any intellectual property related to the website’s creation, such as digital strategies, programming codes, database structures, scripts, forms, or functionalities.
  10. Email is generally used for all communications/correspondence. It is the Client’s responsibility to keep us up to date on any changes to their email addresses. GWM’s official email: sales@gwmedia.dk

Website Project Terms

  1. All estimates/quotes are based on GWM’s understanding of the Client’s needs and are provided within the specified time limit. Any changes to the functionality, including minor enhancements, may result in increased fees.
  2. Clients agree to and accept GWM’s terms and conditions by accepting a quote. Acceptance can be expressed verbally, by email, through payment of the Initiation fee, or by signing a quotation.
  3. Clients should double-check that all of their requirements have been included in the quotes/proposals/estimates and that GWM fully comprehends their needs. Clients must supply us with clear instructions, as well as the flow and any additional information they may require. GWM will proceed with GWM’s knowledge of the needs and quote accordingly if such information is not supplied. If a disagreement occurs later, it may result in additional charges to accommodate the modifications. As a result, it’s critical that the Client specifies every detail of the Client’s website development and double-check that Client has been quoted on the correct specifications.
  4. Any complexity associated with individual jobs must be disclosed in advance and accounted for in the proposal’s costs. GWM works in good faith and relies on its clients to provide all relevant information at the time of quotation. GWM will not be responsible for any discrepancies that arise as a result of unclear criteria.
  5. Project Management and Digital Strategist/Business Analyst both have a restricted number of man-hours allocated to them. Within the allowed hours, minor adjustments may be made. On a case-by-case basis, this will be evaluated.
  6. GWM will make every effort to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined.
  7. Any changes requested during development or after the Go-Live approval will result in additional charges. All additional work that goes above and beyond the estimates is charged separately. GWM will not be held liable for any delays caused by a change in the project brief.
  8. Any delays at the client’s end may cause the project to be delayed and timelines to be missed, as well as incur additional expenditures.
  9. Any bugs (programming errors) discovered during or shortly after development are not subject to additional charges.
  10. Any rework on a previously completed task will incur additional charges. Any changes made to the design after it has been approved will result in additional charges.
  11. The website/application content and all related materials must be delivered to us within the first two weeks of the project’s start date. Any subsequent delays may cause the project to be delayed and may result in additional charges if they exceed a reasonable timeframe.
  12. GWM websites/applications are generally tested on PCs and included in recent versions of the following browsers: IE, Edge, Firefox, Chrome & Safari. If the Client requires testing to be done on any other browser, please let us know in advance.
  13. Responsive/multi-device compatible web pages are tested on iPhones and iPads. If the Client requires testing to be done on any other device, please discuss it in advance.
  14. If the Client’s website/application is not hosted on a GWM server, any additional man-hours that may be required due to any server or network-related issues are not covered in GWM’s quotes and may be charged separately.
  15. Please keep in mind that stalling the project for more than two calendar months at any point during the project will result in €99/week administration costs. Furthermore, it is possible that the previously approved estimates will be increased. If the Client requires that the project be put on hold, please notify us in writing ahead of time. GWM will need the account to be up to date based on the work done in order to put the project on hold without incurring additional charges. If such a situation arises, more details can be discussed.
  16. GWM software codes (excluding open-source software) are owned by GWM. Once all previous invoices have been settled, the codes can be handed over at an additional cost for use, on the condition that the codes are only used or modified for re-use for further development for the specified client or subsequent owners of that legal entity. Under no circumstance, the codes will be allowed to be used for re-selling or duplication purposes.
  17. GWM CMS is a proprietary CMS of GWM. GWM owns copyrights of all codes written for any client unless arrangements are made prior to the start of the project. GWM warrants a license to use any custom-built software for the client, for their use only. This license is granted while paying for the hosting. GWM CMS cannot be transferred to any external host; this includes any access to the software codes.
  18. The website or software application will be designed to be deployed on the web, via using a commercial-grade web server or a similar setup. Based on the Client’s website traffic, the website may not perform if deployed on a generic office network environment.
  19. Depending upon the functionalities required, there may be 3rd party components such as Third-Party Payment Gateways or SSL certificates involved in building a website/application. Although GWM does its best in recognising the suitability of any such component, any unforeseen limitations of 3rd party components are beyond GWM’s control. Any third-party component purchase costs (such as SSL, Payment gateway, Google Adwords, Plug-in licenses, etc) are not included in GWM’s quotes.
  20. GWM accepts no responsibility for open source products such as WordPress, Open Source carts, Joomla, and so on. All components and third-party software must be updated by the client. GWM recommends that the Client perform regular backups to avoid disruptions.
  21. GWM offers packages in coordination with third-party providers. Changes in the third-party provider’s rules and policies may have an impact on the services GWM offers or the terms and conditions outlined herein.
  22. The Client must recognize that there may be unforeseen circumstances that cause the development process to be delayed, particularly when integrating third-party software. GWM will do everything in its power to complete the project as agreed in the proposal. As long as it is within a reasonable period, the Client agrees not to penalise GWM for any genuine delay, when every effort to keep the project on the proposed schedule is taken.
  23. Regardless of any other provision in the agreement, in consideration of the Client entering into this agreement with GWM, and upon full payment of any outstanding invoices, GWM will grant the Client an unconditional license to reproduce, publish, communicate, use, exploit, vary, or otherwise deal with 1) the texts, 2) graphics and 3) images used in the published website and associated of form and functionality. This will not include any intellectual property related to the website’s creation, such as digital strategies, programming codes, database structures, scripts, forms, or functionalities.
  24. Email is generally used for all communications/correspondence. It is the Client’s responsibility to keep us up to date on any changes to their email addresses. GWM’s official email: sales@gwmedia.dk

Domains

  1. Unless the Client is covered by one of GWM Service Packages, domain registrations and renewals must be paid for in advance. The expiration of a domain can cause service disruption and domain loss.
  2. GWM is not liable if a domain expires due to non-payment or late payment of charges. All payments must be made at least 30 working days before the expiration date.
  3. It is the responsibility of the Client to renew their domain names with us.
  4. All invoices and dues must be paid in full before we release the requested domain name.
  5. GWM has the domains in one common admin account and therefore cannot give access to its domain control panel.
  6. Packages are offered by GWM in collaboration with third-party providers. Changes to the third-party provider’s rules and policies may have an impact on the services we provide or the terms and conditions outlined herein.

Hosting

  1. Unless the Client is covered by one of our Service Packages, there is an annual (12 months) renewal charge on Hosting which must be paid in advance. Failure to renew in time can lead to loss of files, data, emails, backups, etc. All unpaid hostings are disabled or deleted from the server.
  2. All renewals must be paid by 30 working days prior to the expiry date. GWM will not be responsible for issues relating to the delayed payment.
  3. Hosting is provided by third-party providers on shared and non-shared servers. GWM makes every effort to protect our systems and servers from hackers, viruses, intruders, and other online and offline problems; however, we will not be held liable for any service disruptions that occur as a result of such a situation.
  4. Client is solely responsible for the content stored on and served by the purchased hosting service, as well as the activity of any scripts or email services created through the hosting service. Client must keep all account passwords and applications or scripts secure, and ensure that all scripts hosted by the hosting service are free of malicious content that could harm any part of the Server, other Client accounts hosted, or the external systems of visitors viewing the hosted content.
  5. In case of a malware attack, GWM reserves the right to delete files on the hosting service without giving any prior notice.
  6. Cancellation/Termination: Hosting Cancellation requests must be sent in writing or by email one month prior to the expiry of the same. Once the hosting has been renewed, it cannot be cancelled and must be paid for the full year.
  7. If the hosting is not paid and renewed before the expiry date, GWM reserves the right to disable the hosting and all associated services including emails and DNS records. Additional charges will be applicable to re-enable the hosting. GWM will not be responsible for any loss of data, files, emails, backups, restoration costs, etc.
  8. If a hosting account is canceled or disabled, all files, emails, databases, and backups will be erased from the server without warning.
  9. Once all invoices are paid, it is the Client’s responsibility to request for the files subject to the below:
    9.1. GWM CMS is a proprietary CMS of GWM. GWM owns copyrights of all codes written for any Client unless arrangements are made prior to the start of the project. GWM warrants a license to use any custom-built software for the Client, for their use only. This license is granted while paying for the hosting. GWM CMS cannot be transferred to any external host; this includes any access to the software codes. FTP and Control panel access is not provided if the website is using GWM CMS.
    9.2. GWM CMS is a proprietary CMS of GWM and cannot be transferred to any external host.

Emails:

  1. All emails must be downloaded onto the Client’s computer on a regular basis. Email boxes must stay within their allocated quotas. Email boxes are subject to routine maintenance, and emails older than six months are removed.
  2. Clients must not utilize email hosting for unsuitable material or other unwanted communications, as this may result in spamming or infection of the server. In such cases, quick action will be taken, and the necessary files and data will be erased without warning. 
  3. GWM offers packages in coordination with third-party providers. Changes in the regulations and policies of the third-party supplier may have an impact on the services we provide or the terms and conditions herein.
  4. Hosting is provided by third-party providers on shared and non-shared servers. GWM makes every effort to keep our systems and servers safe from hackers, viruses, intruders, and other online and offline issues; nonetheless, GWM cannot be held liable for any service interruptions that may occur.

Annual Maintenance Package Terms:

  1. All maintenance packages are for a minimum of 12 months period. Packages may include 12 months of basic website hosting, email hosting, and DNS hosting. The package is auto-renewed every year on its anniversary date.
  2. Packages are designed to serve website maintenance tasks ONLY. The fixed hours may not be used for projects such as full redesign or major functionality add-ons, and may not be used for any Digital Strategy, Business Analysis, Solution Architect, SEO, and Digital Marketing work.
  3. The support time is used once every month to take a full backup of your website. After that, we work on updating your CMS and plugin versions along with any website fixes that may arise as a result of the updates. 
  4. Any additional work hours are requested for your approval. Any extra hours used will be billed separately @ €88/hour incl VAT. Any urgent tasks will be charged separately. Support requests need to be sent via email to sales@gwmedia.dk
  1. Due to the nature of the services, GWM does not guarantee refunds in the event of cancellation. In the case of a monthly payment, it is understood that the payment for the following month is released only after the current month’s performance has been reviewed. GWM makes no guarantees based on traffic/rankings/etc. and will not be held liable for any refund claims as a result. GWM primarily provides White Label Digital Marketing and Web Development services in China and the EU/US.
  2. A Client may cancel an Order only by providing GWM with written notice, and the cancellation becomes effective when GWM provides written confirmation of receipt of the notice of cancellation.
  3. If a Client cancels any Order for Services after GWM has received an Order, GWM reserves the right to charge the Client the costs incurred in canceling any Order or part Order (including loss of profit), in addition to the costs incurred up to the date of cancellation. Such cancellation costs may include (but are not limited to) time spent on brief preparation, research, drafting, revision, or proofreading, artwork fees, set-up costs, or full payment of the Order in circumstances where the costs of the work completed at the time of cancellation are equal to, or greater than, the quote or Order price when calculated at an hourly rate.
  4. GWM reserves the right to negotiate and refund an appropriate portion of the customer’s payment for the requested service. If you cancel your order after making a payment but before the work begins, we will refund 75% of the payment you have already made. If the order is cancelled after work has begun, the maximum refund or charge will be 50% of the invoice. If cancellation is requested after more than half of the work has been completed, there will be no refunds or adjustments. Cancellations must be in writing and can be sent via regular mail, email, or fax. Cancellation requests made by phone will not be accepted.
  5. Any payment for domain name registration renewal or hosting, as well as any third-party products or services purchased on behalf of the client, must be made in full and is non-refundable. All renewal cancellations must be received at least 30 days before the renewal date.
  6. Email is generally used for all communications/correspondence. It is the Client’s responsibility to keep us up to date on any changes to their email addresses. GWM’s official email: sales@gwmedia.dk

GWM and the Client will both take reasonable steps to ensure that all confidential information, whether oral or written, remains confidential.

The Client agrees not to solicit GWM’s Employees, Persons, Freelancers, or Sub-Contractors who have been engaged in the provision of the Services during the provision of the Services or for a period of twelve months following the provision of the Services.

The Client represents to GWM and unconditionally guarantees that any elements of text, graphics, photos, designs, audios, videos, trademarks, or other artwork furnished to GWM via Email, Phone, Internet, On-Paper, in-meeting and otherwise, for inclusion in the Client’s web site are owned by the Client, or that the Client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend GWM and its subcontractors from any claim or suit arising from the use of such elements furnished by the Client. The client agrees that any content used while developing the website is owned by the client and Under no circumstances will GWM be liable for Client’s Content or the content of any third party, including, but not limited to, for any errors or omissions in the Client’s Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, transmitted or otherwise. GWM will not be liable for any Copyright Infringements.

  1. In the event of a dispute, GWM reserves the right to charge the Client in full for the work completed as well as the resources expended in dispute resolution. In such an event, GWM reserves the right to charge the Client without honoring any previously honored discounts in good faith. Under any circumstances, GWM will not be liable for any damages resulting from misrepresentation or misinformation.
  2. GWM reserves the right to refuse service to any Client who is not in accordance with our business operating principles and policies.
  3. GWM offers its services “as is,” with no warranties as to the security or other difficulties that could result in data loss, sales loss, or reputation loss. GWM will secure GWM’s systems and servers to the best of our ability against hackers, viruses, intruders, and other online and offline difficulties, but GWM will not be held liable for any service disruptions if such a situation happens.
  4. GWM maintains an independent relationship with its suppliers, partners, and subcontractors. None of the parties has the power, right, or authority to interfere with or bind the other, or to assume or create any obligation or responsibility, expressed or implied, on behalf of or in the name of the other.
  5. Client agrees to indemnify and hold GWM, its licensors, content providers, service providers, employees, agents, officers, directors, contractors, and subcontractors (the “Indemnified Parties”) harmless for any breach of these Terms And Conditions or any other terms, conditions, policies, or procedures contained herein, including, without limitation, any use of the Content other than as expressly authorized in these Terms and Conditions. 
  6. The Client agrees that the indemnified parties will bear no liability in connection with any such breach or unauthorized use, and you agree to indemnify and hold the Indemnified Parties harmless from any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees. The Client will also indemnify and hold the Indemnified Parties harmless from and against any third-party claims arising from the Client’s use of GWM information.
  7. GWM will not be liable for any breach of the agreement caused by an event beyond its reasonable control, such as an act of God, fire, lightning, explosion, war, disorder, flood, earthquake, industrial disputes (whether or not involving their employees), extremely severe weather, or acts of local or central government or other competent authorities.

These Terms and Conditions, as well as any contracts entered into between GWM and the Client, will be governed and construed in accordance with Danish Law and will be subject to the jurisdiction of the Danish Courts in Copenhagen, Denmark.

Last Updated: 02 January 2023
We reserve the right to change the terms of this Business Terms and Conditions at any time at our sole discretion, by posting the changes on this page.
YOUR CONTINUED USE OF THIS WEBSITE AND OUR SERVICES FOLLOWING OUR POSTING OF A CHANGE OF NOTICE WILL CONSTITUTE YOUR BINDING ACCEPTANCE OF THOSE CHANGES.